Surveillance Systems

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Enterprise Control System

After-sales Support

ECS can provide extended warranty and maintenance support packages for all products. Service support centres are located in the UK and throughout Europe to ensure customer concerns are addressed in a timely, efficient manner with a high emphasis on local understanding.

Customer Support manages all maintenance support contracts, offering frequent visits to customer sites to ensure the proper operation of installed equipment.

Service Level Agreements (SLA) for maintenance support are tailored to specific customer requirements that may include a 24-hour, 365 days per year call out with different response levels when a fault does occur.